pcdrcui.exe
Summary
Dell SupportAssist or Dell Remote Command UI component. Provides remote diagnostic and support capabilities for Dell systems.
pcdrcui.exe is the 142nd most commonly executed Windows program in EchoTrail's dataset, observed 127,106 times across enterprise environments. It typically runs from C:\Program Files\Dell\SupportAssist and it is most often launched by koala.exe.
Behavior
Top Paths
- C:\Program Files\Dell\SupportAssist100%
Top Hashes (SHA256)
- 7b5013deccd1c3f55658481033c08d680848f041d044124e7ab4f698b913de7742.4%
- 146039b668488d04157f8722781da7cfc54ec83562566c6decfede96b86797e533.86%
- 40f8927f812eaca3ea3ad4d3eea9410fbd15f4a5b6f2073b68e56b2eaad24f0d14.32%
- 8d295da894ddde9e81d8bf4bacc0ccc91384e38dbb2b890243b944c3101470ba9.41%
- c603489ff6a70e63f2263adf9f83b987f71a6b514c157a5c11af0d4f0dea13a70.01%
Process Ancestry
Top Grandparents
- SupportAssistAgent.exe99.84%
- SupportAssist.exe0.13%
- svchost.exe0.02%
Top Parents
- koala.exe99.98%
- setup.exe<0.01%
- svchost.exe<0.01%
Top Children
- schtasks.exe24.15%
- pcdrsysinfocsmi.p5x5.66%
- pcdrsysinfonal.p5x5.66%
Rare or environment-specific process names are omitted from ancestry tables. Percentages are of all observed relationships.
Security Analysis
What does pcdrcui.exe normally do?
Part of Dell remote management suite. Runs as a service or on-demand.
When is pcdrcui.exe suspicious?
RMM tools can be abused by attackers for persistent remote access. If not expected in the environment, their presence may indicate unauthorized access. Running from non-standard paths.
How do attackers abuse pcdrcui.exe?
Not commonly targeted for direct abuse.
Detection guidance
No specific detection needed.
False positive notes
Normal in environments managed by Dell. Very high execution counts reflect continuous monitoring.
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Data from EchoTrail's dataset of ~346M Windows process executions. Last extracted 2026-08-04.